Privacy Notice

1. Who we are

TSLC – The Supported Living Consultancy is a trading name of Peterstan Property Ltd, a company registered in England and Wales under company number 15722830.

Our registered office is Suite 16, Enterprise House, Telford Road, Bicester, Oxon, OX26 4LD.

For data protection purposes, Peterstan Property Ltd is the controller of personal information processed by TSLC.

You can contact us about privacy or data protection at privacy@tslcgroup.uk.

2. Information we may collect

Depending on how you interact with us, we may collect and process information such as:

• your name, business name, job title and contact details;
• details you provide about a property, including its address, ownership and relevant property information;
• information relating to landlords, property owners, care providers, registered providers and other professional contacts;
• communications with us, including emails, telephone notes and correspondence;
• identity, verification, compliance and due-diligence information where required;
• contractual, transaction and payment-related information relevant to an introduction or supported living arrangement; and
• technical information generated when you use our website, where applicable.

We do not ordinarily need sensitive or special-category personal data from people contacting TSLC about properties or business opportunities. Please do not send us such information unless it is genuinely necessary and we have asked for it.

3. How we obtain your information

We may receive personal information directly from you or from third parties involved in a potential or active transaction, including landlords and property owners, care providers and registered providers, professional advisers and introducers, publicly available registers and property information sources, and organisations involved in compliance, contracting or payment administration.

4. How and why we use personal information

• respond to enquiries and communicate with you;
• assess properties and supported living opportunities;
• introduce and connect property owners with suitable providers;
• facilitate discussions, due diligence, negotiations, contracts and lease arrangements;
• administer our agreements and commercial relationships;
• carry out identity, fraud-prevention, compliance and risk checks where appropriate;
• manage payments and associated administration where relevant;
• maintain business records and protect our legal rights;
• meet legal, regulatory, accounting and tax obligations; and
• improve and administer our services.

5. Our lawful bases

Under UK data protection law, we rely on one or more lawful bases depending on the circumstances:

• Contract: where processing is necessary to enter into or perform a contract with you.
• Legitimate interests: where processing is necessary for the legitimate operation, administration and development of our business, including assessing opportunities, communicating with business contacts, facilitating introductions and protecting our interests.
• Legal obligation: where we must process information to comply with the law.
• Consent: where we specifically ask for consent and consent is the appropriate lawful basis.

Where we rely on legitimate interests, we consider whether those interests are overridden by your rights and interests.

6. Who we may share information with

• property owners, landlords, care providers and registered providers involved in an opportunity;
• solicitors, accountants, surveyors and other professional advisers;
• technology, cloud, email, document-signing and other service providers supporting our business;
• payment or client-money service providers where they are involved in an agreed payment arrangement;
• local authorities, government bodies, regulators, courts, law-enforcement bodies or other authorities where required or appropriate; and
• other parties where you have authorised us to share information or where sharing is otherwise lawful and necessary.

We aim to share only the information reasonably necessary for the relevant purpose. We do not sell personal information.

7. International transfers

Some technology or service providers may process or store information outside the UK. Where this happens, we take reasonable steps to ensure appropriate safeguards are in place as required by UK data protection law.

8. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to manage our business relationships, meet legal and regulatory requirements, deal with disputes and establish or defend legal claims.

Retention periods vary according to the type of information and the nature of the relationship or transaction.

9. Security

We use appropriate organisational and technical measures designed to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure. Access is limited to those who reasonably need the information for legitimate business purposes.

10. Your data protection rights

Depending on the circumstances, you may have the right to request access, correction, erasure, restriction, objection, portability, or withdrawal of consent where consent is relied upon.

These rights are subject to the conditions and exemptions set out in data protection law. To exercise a right, contact us at privacy@tslcgroup.uk.

11. Complaints

If you have a concern about how we use your information, please contact us first so that we can try to resolve it.

You also have the right to complain to the UK Information Commissioner's Office (ICO), the independent authority responsible for data protection in the United Kingdom.

12. Website and cookies

Our website includes a property enquiry and submission form through which you may provide contact details and property information for us to review. Information submitted through website forms is used for the purposes described in this Privacy Notice.

We do not currently use advertising cookies. If we introduce analytics, marketing technologies, user accounts or other functionality in future, we will update this notice and provide any additional information or consent controls required. See our Cookie Notice for more information.

13. Changes to this notice

We may update this Privacy Notice from time to time to reflect changes in our services, systems or legal obligations. The latest version will be published on this page.